Customer Essay Examples - Free Research Papers on PapersOwl.com

Changing Demographics Customer Service to Millennials

Words: 2463 Pages: 8 4898

Today, customer service is facing a new challenge is has never taken on: Millennials. We here about Millennials everywhere we go, and it seems everyone has an opinion about them. Teens, and adults in their 20s and 30s are what is considered the Millennial Generation, also referred to as Millennials. This generation has been called things like lazy, narcissistic, and coddled. But Millennials have also been defined in positive ways too though. “They are generally regarded as being more open-minded, […]

Public Writing Essay about Customer/worker Relations

Words: 1819 Pages: 6 4330

Firms have a culture that they have to maintain and uphold within the different societies and environments that they are operating in. Understanding the environment and the society that they are working in is fundamental for a firm to create a culture that will help it to achieve its goals and deliver its mandates not only to its shareholders and the management but also to the society. A code of conduct has to be taught to the employees in the […]

How Else Can Nordstrom Continue to Provide Exceptional Customer Service and Grow Brand Loyaltys?

Words: 852 Pages: 3 1813

Background Nordstrom has been in business since its establishment as a small shoe store in Seattle back in 1901 by John W. Nordstrom. Over the years, the shoe store has grown into a renowned fashion chain store operated by his generation. While establishing the company, John Nordstrom had in his mind the desire to provide clients with top notch customer service and high-quality merchandise to fit everyone’s needs and budget. The customer-based focus with which the company was established by […]

Customer Success/Customer Engagement

Words: 1732 Pages: 6 4421

Introduction Customer success and customer engagement are important concepts in every company or business oriented organization. There are various concerns about the concepts of customer engagement and customer success and also its importance for various companies. However, studies have also taken keen interest on various issues associated with customer engagement through different strategies. From this description therefore, customer engagement is a critical concern for every management with regards to fulfilling the needs of the customers through organizational strategies. This study […]

Teamwork – Productivity Improvements, Quality, and Customer Satisfaction

Words: 1115 Pages: 4 4564

Working in teams may lead to productivity improvements, quality, and customer satisfaction. However, many studies have shown that working in teams often fails. Employees working in teams are unsatisfied and they feel that teamwork is nothing more than waste of time because too much time is wasted by building trust and agreements among team members. Employees feel this way because they believe that working in a team will decrease the chance of building personal success (Tudor & Trumble, 2002). Motivation […]

Effectiveness of Sexist Advertisement Towards Attitude and Purchase Intent of Malaysian Consumers / Customers.

Words: 2542 Pages: 8 4410

Introduction (Done) The use of sex appeals in advertising appears to have increased nowadays (Dianoux & Linhart, 2010) and recognized as important yet extendable area of research (De Barnier & Valette-Florence, 2006). Furthermore, such importance has become evident in almost every company around the world where highly competitive environment has made companies heavily investing in employing appeals in their advertising efforts such as sexist images, adventures, romantic issues, using more “customer language” (Akhter, Abassi & Umar, 2011). Using nudity as […]

Best Customer Service Practices

Words: 482 Pages: 2 1480

The top 10 best customer service practices are: Tolerance Observant Mindful Understanding Good conveyance skills Focus on customer’s need Smart enough to handle pressure Quick learner Good listener Awareness Our writers can help you with any type of essay. For any subject Get your price How it works Need a custom essay on the same topic? Give us your paper requirements, choose a writer and we’ll deliver the highest-quality essay! Order now Its all about the tolerance that should be […]

Research Related to Customer Service Quality

Words: 1826 Pages: 6 1625

Hospitality is the relationship between a guest and a host, or the act or practice of being hospitable for example the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. It is a friendly reception and treatment of guests or strangers. The quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way. Hospitality meet the needs of guests with kindness […]

Importance Customer Service for Sears Holdings Company

Words: 1632 Pages: 5 1428

Sears Holdings Company was once at the forefront of the retail industry due to their revolutionary and innovative marketing of using a printed catalog to promote their merchandise. This style of marketing was a huge breakthrough for the company back in the late 1800s and was what attracted most of their customers. Their groundbreaking marketing is what has allowed Sears to be a historic and reputable company throughout their 125 years of business. Although the company still has their niche […]

Lush, Whole Food and Etsy Companies and their Strategies and Customer Service

Words: 1273 Pages: 4 1405

Lush, Whole Food and Etsy are companies with dissimilar industries that are chasing different business plans. This means that these companies are focused in different practices, however they all follow the same business strategy, which is focused differentiation. Due to their uniqueness of their products they have a competitive advantage of their competitors. Lush is a unique international brand that sells bath bombs, soap and conditioner bars, lotions, faces mask, fragrances, skin and eye makeup. They have a competitive advantage […]

Understanding Stakeholder Needs: Battery Explosions and Customer Service

Words: 744 Pages: 2 1581

Unlike the recall of the Samsung company, Note 7 of two and a half million phones for battery explosions, Apple Inc. also had multiple battery explosions from as far back as 2013 to deal with. One example being back on August 20, 2013 when a consumers iPhone 4 had suddenly burst into flames. The consumer was able to contain the fire from spreading further in the matter of seconds, however Apple Inc. customer service wasn’t as ready or quickly to […]

Customer Service Quality Analysis and about Engaging Customers to Take an Active Role in Services

Words: 1270 Pages: 4 1561

How does the fact that a service affect the offering and perceived risk? Think in terms of intangibility, inseparability, variability, and perishability. Service is affected by many characteristics. For example, an intangibility service is identified by things that an individual cannot see, taste, feel, hear, or smell (Kotler & Keller, 2016, p.1402). Many service industries fall under offering and perceived risk because they do not hold tangible products, for instance, Sylvania Learning Center or any other academic tutoring facility as […]

Bridgestone: the Success Dependent on Quality Customer Service

Words: 3095 Pages: 10 1458

Bridgestone is a privately held for-profit organization. Bridgestone Americas is looking to add 800 or more retail points of sale to 2,200-plus company-owned retail stores it currently operates as it drives to “become the most trusted provider of automotive care in every neighborhood we serve” (Davis 2016). Bridgestone Retail Operations, LLC (BSRO) is headquartered in Nashville, Tennessee, and operates the largest network of company-owned automotive service centers across the United States – including Firestone Complete Auto Care, Tiers Plus, Hibdon […]

Internal Approach for Chern’s Department Stores with Focus on Superior Customer Service

Words: 2524 Pages: 8 1360

The Flagship store for Chern’s Department store is in the need of a new store manager. This manager will be responsible for 150 full time sales positions, 50 Part time sales positions and 520 non sales positions. This store has the most focus of the CEO, Ryan Chern and COO, Ann Chern. In the following analysis it will be discussed of the correct approach for this position will be an internal or external hire. Also, what the steps are in […]

Research Related to United Airlines: Customer Service is a Top Priority

Words: 1836 Pages: 6 1494

At the turn of the twentieth century, two geniuses Wilbur and Orville Wright invented a machine in which humans could operate to fly in. Since the invention of flying, traveling has never been the same; the aviation industry makes traveling to a destination faster and more efficient. The aviation industry continues to improve the technology used in domestic and international travel, as well as everything that goes into riding on one of its airplanes. United Airlines is no less different […]

The Importance of Loyalty in Relationships: Building a Customer Relationship

Words: 1055 Pages: 4 1533

Those basic shopping carts that we all use at our local grocery stores are made with steel, plastic at the sides, and some accessory for the seat belt for children driving inside of them. According to Casey Chan, those shopping carts cost about $100 each mainly because they are made with steel, bumpers, wheels, and more, which eventually adds up. Since these steel-made carts cost $100, our shopping carts will be a little more expensive considering the fact that the […]

Their own Needs with the Needs of their Customers

Words: 1243 Pages: 4 1490

The purpose of this paper is to discuss intellectual property, how it is determined and what intellectual property consist of. Combined with intellectual property is the case that pertains to technology, a cell phone specifically, and if the shape or the color of the phone is considered “intellectual property.” Samsung and Apple are always fighting to protect the rights to their products, which is also considered, intellectual property. In today’s society you see a lot more businesses in fight to […]

Define and Compare General-purpose, Specialized, Mobile Application Software

Words: 2251 Pages: 8 8408

· General purpose applications : They are widely used in nearly all career areas , which are kinds of programs we have to know to be considered an efficient and effective end users. Our writers can help you with any type of essay. For any subject Get your price How it works Need a custom essay on the same topic? Give us your paper requirements, choose a writer and we’ll deliver the highest-quality essay! Order now Use general purpose […]

Walmart Vision and Mission Statement

Words: 1288 Pages: 4 5390

Walmart is one of the major and more famous retailers around the globe operating in more than 11,000 stores in over 25 nations (Hunt, Watts & Bryant, 2018). The company was inaugurated in 1962 and has achieved significant progress due to its effective business strategy (Hunt, Watts & Bryant, 2018). Walmart operates both physical and online stores to enhance convenience for its global consumers. The company realized annual revenue of $500 billion in the fiscal year, of 2017 and boasts […]

Pullman Hotel Auckland

Words: 771 Pages: 3 4195

Complete the following grid for at least five competitors of your company, identify them as direct or indirect competitors and rank them in order of influence on your company/ brand / product 10 MARKS Competitor (Ranked) Direct / Indirect Competitor Strengths Competitor Weaknesses Accor Hotels Indirect. Has increasing bottom line. 1. Has over 4400 hotels and 530000 rooms in 92 different countries Our writers can help you with any type of essay. For any subject Get your price How it […]

Business Ethics Discussion at Walmart INC

Words: 1724 Pages: 6 5092

Ethics have been broadly defined as the set of rules, written or unwritten that govern our expectations of our own and others’ behavior. They seek in finding solutions on conceptualized morals such as like or dislike, fair or unfair, responsible or irresponsible, praiseworthy or blameworthy. Business ethics are regulations and procedures that govern members’ conduct relating to a given business field. In this century, international environmental businesses often encounter issues dealing with the code of ethics (Arnold, Beauchamp, & Bowie, […]

Analysis of Starbucks Corporation

Words: 1465 Pages: 5 4800

Starbucks Corporation has been a major contender on the coffee market since opening its first store in 1971 – Pikes Place in Seattle, WA. The company grew exponentially into what is now a household name. Lead by creator and manager Howard Schultz the company was indefatigable. Overtime the company’s dynamic has changed and so has the base that it started with causing it to lose the luster it once has. The following is a SWOT analyze: an in depth discussion […]

A Case Study on the Actions Taken by the Federal Trade Commission against Business Companies

Words: 1008 Pages: 3 1605

All businesses are protected by the law. The work of protecting the consumer rights is done by government body called the Federal trade commission. The main function of this commission is to ensure that the claims made on the product’s adverts and the and the stickers on the products are correct and true. When a company runs a false advert, or makes a false claim on the products they are selling, the FTC can therefore sue that particular company on […]

Report of a Current Ethical And/or Sustainability Issue in Business

Words: 2865 Pages: 10 5602

Introduction Business organizations need to be ethical so as to achieve the sustainability of the businesses in the industry. For a business to be ethical it must do what is right and avoid what is wrong towards its stakeholders. When a business organization is ethical to its stakeholders it enhances the organization to have a competitive advantage and customer satisfaction which leads to more sales hence growth and sustainability of the organization. Business can be ethical to its stakeholders. Some […]

Commercial Insurance

Words: 3424 Pages: 11 4483

The information that I considered important for this work for academic purposes, start with a general idea about what is and how does an insurance work, it is very important to understand the concept about insurance before people know all the history and where does it come from. Then, we will see all the highlights that has been this market since it was created and how has it impacted in the society. This research is going to show information about […]

Nike: a Company that Never Stands Still

Words: 1928 Pages: 6 4206

Nike is one of the world’s largest companies. Their brand is very complex, yet simple at the same time. They use many factors to make sure that the business side of things runs smoothly. Nike has had a very positive impact on many worldwide, and is very well respected by many. Businesses now have to move very fast to keep up with the needs of its customers. If a company cannot provide the ideal product for the consumers, they will […]

Technological Innovations in Sales and Marketing

Words: 476 Pages: 2 3675

Technological innovations have made sales and marketing of products to be straightforward. Currently, the introduction of order management system enabled Fosfatfree Company to make their sales, manage their customer’s accounts and receive their bills. The company does this by the use of mobile phones or tablets that have the order management system. The system is simple to use, and therefore clients can log into it on their own, or they can be assisted by sales agents who then, in turn, […]

The Marketing Strategy of Maybe in India

Words: 545 Pages: 2 4054

The question in discussion is how Maybe can be sure of making business in a foreign country that is India having its base at Mexico. To give the answer in a meticulous manner the concept of 4Ps is very important to remember and adhere to. I give below the picture of the 4 P structures that is the USP of any business. In short what should be focused on is the Product, Price, Promotion and Place and these along with […]

Large Demand of Cobalt

Words: 1626 Pages: 5 3750

“In this case, there are a lot of issues. Firstly, there is a large demand of cobalt. Because of the development of technology, smartphones or other electronic products are necessities in people’s daily lives. Most people have at least one smartphone. The technological companies improve the quality of their products and provide high quality products to customers in order to attract people to buy their products. And cobalt is a key element to produce lithium-ion batteries which can operate for […]

Attitude-Towards-the-Ad Model

Words: 643 Pages: 2 5160

By surveying through the Attitude Towards the Ad Model, past examinations have indicated that customer perspectives are impacted through adverts, either emphatically or adversely (See Figure 1) (Batra & Ray, 1986; Cacioppo, Petty & Morris, 1983; MacKenzie, Lutz, & Belch, 1986; Moore & Hutchinson, 1983). Past researchers have different conclusion regarding analysis on customer perspective towards objectification of sex in ladies in ads in specific context (e.g. Infanger, Bosak & Sczesny, 2012; Pope, Voges & Brown, 2004; Severn, Belch & […]

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