The Rise & Influence of Virgin America Airline: a Case Study in Service
Words: 634 1673Virgin America Airlines, launched in 2007, quickly established itself as a game-changer in the U.S. aviation industry. With its headquarters in Burlingame, California, the airline was founded by the Virgin Group, led by Sir Richard Branson, renowned for its commitment to innovation and customer-centric business models. Virgin America sought to inject a fresh perspective into a market dominated by legacy carriers and, in doing so, redefined passenger expectations and industry standards. From its inception, Virgin America distinguished itself through a […]