Walmart’s New Recruitment Strategy

Introduction

Walmart, a global retail giant, is renowned for its vast array of products and competitive pricing. However, despite its success, the company faces challenges with its recruitment strategy, particularly in delivering exceptional customer service. This essay explores Walmart's current recruitment approach, identifies its shortcomings, and proposes a comprehensive plan to enhance the effectiveness of its hiring processes. By examining new strategies and incorporating diverse recruitment methods, Walmart can improve its customer service and overall employee satisfaction.

Current Strategy and Challenges

Walmart employs a blend of internal and external recruitment strategies to fulfill its human resource needs.

Internally, the company promotes from within, encouraging hourly employees to advance into managerial roles. This method has seen over seventy percent of Walmart's managers rise through the ranks. Externally, Walmart relies on job postings on its corporate website and utilizes structured interviews, personality tests, and situational judgment tests to evaluate candidates (Thompson, 2017).

Despite these efforts, Walmart's recruitment strategy faces several challenges. The emphasis on internal promotions can limit the influx of fresh ideas and diverse skills. Furthermore, the reliance on online applications often leads to an overwhelming number of candidates, complicating the selection process. Moreover, the company's customer service frequently falls short, as indicated by personal anecdotes of customers struggling to receive assistance in-store. These issues highlight the need for a revamped recruitment strategy that addresses these shortcomings.

Proposed Recruitment Enhancements

To address these challenges, Walmart should consider expanding its recruitment strategy by incorporating headhunters and temp agencies to attract qualified managerial candidates. By utilizing headhunters, Walmart can tap into a pool of experienced professionals who can bring fresh perspectives and innovative ideas to the company. Similarly, partnering with temp agencies allows for a probationary period to assess employee performance before extending permanent offers, ensuring only the most dedicated and capable individuals are retained.

Additionally, Walmart should broaden its advertising efforts beyond its corporate website. By leveraging popular job platforms like Indeed, Monster, and Glassdoor, the company can reach a wider audience and attract more diverse candidates. Offering competitive salaries and benefits will further entice top talent to consider Walmart as a desirable employer. Furthermore, the introduction of rigorous customer service training programs will equip employees with the skills necessary to enhance the customer experience, ultimately boosting satisfaction and loyalty.

Fostering Diversity and Inclusion

Diversity and inclusion are integral to fostering a dynamic and innovative workforce. Walmart has made strides in this area, with twenty-two percent of its employees being African American, fourteen percent Hispanic or Latino American, and fifty-five percent women (Diversity & Inclusion, 2017). However, to further enhance diversity, Walmart should actively seek candidates from various backgrounds and promote an inclusive work environment. Advertising on platforms that cater to diverse audiences and emphasizing the company's commitment to diversity will attract applicants with unique perspectives and experiences.

Technological Integration in Recruitment

Incorporating technology into the recruitment process can streamline operations and enhance efficiency. Applicant tracking software simplifies job postings, tracks applicant progress, and matches candidates to suitable positions, saving valuable time and resources. Additionally, utilizing recruitment software for onboarding ensures a seamless transition for new hires, allowing them to integrate smoothly into the organization. By leveraging these technological advancements, Walmart can optimize its recruitment processes and improve the overall hiring experience for both recruiters and candidates.

Conclusion

In conclusion, Walmart must revamp its recruitment strategy to address existing challenges and enhance customer service. By expanding its recruitment methods to include headhunters and temp agencies, broadening its advertising efforts, and fostering diversity and inclusion, Walmart can attract top talent and improve employee satisfaction. Additionally, integrating technology into the recruitment process will streamline operations and enhance efficiency. Through these comprehensive measures, Walmart can strengthen its workforce, ultimately leading to improved customer service and sustained business success.

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