The Concept of “Organizational Memory” Used to Transform IBM?
Words: 735 Pages: 2 1618Let’s take a quick look at Organizational Memory. Organizational Memory refers to the process of utilization of structured and unstructured data, which can be utilized in the future for making decisions. Organizational Memory capabilities include two relevant technologies Enterprise resource planning (ERP) and Data Warehousing. As described in the case study, IBM was having troubles with respect to five common business processes such as integrated product development, integrated supply chain, customer relationship management, human resources, and finance. Hence IBM decided […]