Nonverbal Communication: Japan’s Cultural Nuances

Understanding the Importance of Verbal and Non-Verbal Communication in Japan's Social Dynamics

When conducting Business in Japan or just discovering the country for the purposes of leisure, there are several important ideas to keep in mind. There are many different customs that we are used to in the United States that are considered inappropriate or just downright strange in any foreign country.

In the Japanese culture, it is not out of the social norm for them to have little to no expressions while communicating, including a pleased smile or a displeased frown.

Eye contact is not something that happens on a regular basis, especially while in groups, as to keep personal space private. Do not be surprised if you are giving what you think is a riveting speech and they are leaning back in their chair, arms crossed, and eyes closed, as this is a sign of deep thinking or being agreeable with the speech. The Japanese culture also thrives on personal space unless in crowded places when personal space is a little less than usual. When first introducing yourself, you should present yourself with a customary bow before extending your arm for a handshake. There are no “casual Fridays,” so expect to be dressed up for social gatherings, including meetings and parties.

Decoding Japanese Business Etiquette: Hierarchies, Gifts, and Cultural Respect in Professional Settings

When in an important business meeting, the person with the most notable rank in the company will sit the furthest from the door, and the next highest rank will sit next to them, and so on. The tone of your voice could make or break the deal, keep the level at a normal speaking voice and never yell or lose your composure. When giving a gift in Japanese culture, keep in mind the importance. The gift should be presented looking very neat, polished, and wrapped and must only be presented at the conclusion of the meeting. An example of a forbidden present would be that of flowers or anything in a pair or group above three. One important item to note is: do not expect them to open it in front of you; that way, if they are displeased with the gift, their non-verbal communication will not give it away, and they do not have to show emotion. (admin/Business, “An Introduction to Nonverbal Communication in Japan.)

The Japanese are very focused on their culture and the status rankings of their people, unlike in the United States, where the CEO will sit next to the cleaning person in a meeting. Respect the culture, or you will be sorely displeased with your failed meetings and social gatherings. Remember, they are human, too, so treat them with respect and dignity.

Works Cited

1. Admin/Business. “An Introduction to Nonverbal Communication in Japan.” Point Park University Online, 10 Apr. 2017
2. https://online.pointpark.edu/business/nonverbal-communication-japan/

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