Memorable Moments in Life: the Power of Impactful Experiences

Memorable Moments in Life

We all have moments that are forever held in our hearts and memories. These moments may be positive or negative depending on the person’s outlook. Power of Moments explores the different components of moments—how they are created and the after-effects of the moments. This book suggests that we are in charge of creating our moments. Moments are what we remember and what we cherish.

Recognizing Significant Moments

There are several moments that we seem to remember—transitions, milestones, and pits.

Transitions such as promotions or the first day of school should be marked. Milestones such as retirement or birthdays should be commemorated. Pits such as dealing with negative feedback and loss of loved ones should be filled. The book is separated by the elements that plan moments.

Elements of Impactful Moments

The first element—moments of elevation—are moments that rise above the everyday. Moments of elevation can be social occasions that mark transitions—birthday parties, weddings, or performing in a play. The authors advised that while elevation moments are simple to conceive, they can be hard to bring to life. The next section—Moments of Insight—delivers realizations and transformations. Moments of Pride—the next element—capture us at our best—showing courage, earning recognition, and conquering challenges. And finally, the moment of connection deepens our relationships with others. If we understand how important moments can be, we can easily spot opportunities to shape them. Every day, we should look for openings to create memorable moments that affect us and those around us. This book gives us the blueprint on how to recognize defining moments and how to create more.

Impact on Business and Management

In regards to business, this book explores how small actions may be a defining moment in a customer’s experience. If a company goes the extra mile to create a memorable occurrence for customers, then the customers will forever remember their positive and pleasing service. Enthusiastic customer loyalty usually grows from critical moments—when the customer service agent does everything in their power to correct an issue or when the business does something unexpected that exceeds expectations. Events such as this build an exceptional customer experience, which overall improves the company’s customer retention. In regards to strategic management, the company is differentiating themselves from competitors. The company may provide the same services and goods as competitors, but their outstanding customer service gives them a slight edge over others. Also, this book can help management retain human capital. Chapter 8 of this book is centered around multiplying milestones.

A key quote that managers should keep in mind is, “When giving tasks or objectives, create micro-deliverables so that employees/students/colleagues can see and celebrate progress,” Managers should find ways to multiply milestones and success by breaking larger tasks into smaller pieces. The smaller the piece, the more success. These moments of success are motivating, and we all look forward to them. When employees complete each task, managers should celebrate the little victories in order to increase the power of moments. These small victories will encourage employees to complete the task successfully. With management being involved and vocal regarding their employees’ success, they are increasing employee morale and creating employee loyalty. Truthfully, who wants to leave an environment where managers are encouraging and motivating? When employees have been with a company for 10+ years, this speaks volumes about the company.

References:

1. Heath, C., & Heath, D. (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact. Simon & Schuster.

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